About the TRO

Our vision

To excel in providing revenue management services to Northern Territory (NT) tax and royalty payers and developing competitive revenue laws to underpin our fiscal security.

Our mission

Through our people, provide the NT with the most effective and efficient revenue management services delivered in a fair and equitable manner.

Our values

We encourage open communication, innovation and collaboration.

​We respect and recognise the skills and knowledge of our colleagues.

​We are committed to working together with a common sense of purpose.

​We take pride in the quality services we provide.

​We treat our clients and colleagues in a professional, objective and fair manner, and treat everyone as we expect to be treated, with honesty and integrity.

What we do

The Territory Revenue Office (TRO) is a division of the Department of Treasury and Finance. Our role is to administer and provide advice on the NT’s main own‑source revenues and certain grant schemes.

There are about 40 employees working in the two core areas of TRO: Operational Compliance, and Legislation, Education and Policy.

The Operational Compliance area collects the revenue derived from the various stamp duties, payroll tax and mineral and petroleum royalties as set out in the NT’s tax and royalty laws. It also provides advice on how these laws apply and undertakes compliance activities. It administers subsidy schemes and grants including the First Home Owner Grant (FHOG).

Operational Compliance is also responsible for developing and implementing the TRO’s active compliance program through a process of data matching, risk assessment, audit and client education. This area manages the mineral royalty and petroleum royalty schemes, including undertaking royalty audits and forecasting.

Compliance activities

We collect revenue to help fund government services, such as health, policing and education, for the benefit of the people of the NT. A key element of this is our compliance program, which ensures the integrity of the tax, royalty and benefit schemes that we administer. Our compliance program aims to:

  • encourage and assist clients to comply
  • detect and enforce compliance
  • prosecute evasion and fraud.

The Legislation, Education and Policy area is responsible for ensuring the NT’s taxation, royalty and home assistance schemes are fair, efficient, simple to administer and keep pace with changing commercial practices.

This business unit also develops taxpayer and client education materials to assist in developing community understanding of revenue laws.

About our charter

Our responsibility involves managing and offering guidance concerning the NT's taxes, duties and royalties. Additionally, we facilitate the distribution of government assistance programs to the public, including homeowner grants and associated concession initiatives.

The services we provide are vital for sustaining the quality of life enjoyed in the NT, including healthcare, education and community infrastructure.

This charter:

  • clarifies what you can expect from interactions with us
  • applies to all employees of TRO
  • is based on laws, regulations and ethical standards that both parties are obliged to uphold.

Our commitment to you

Our exchange with you rests on mutual trust and respect. We pledge to uphold fairness, ethics and accountability.

We will:

  • conduct our business with honesty, behave with integrity at all times and uphold high standards
  • model ethical behaviour
  • treat you in a professional and objective manner
  • maintain confidentiality
  • treat you with courtesy and consideration
  • listen to understand your point of view
  • be transparent and provide explanations for decisions
  • explain your rights, and the review and appeal process to you
  • ensure your objections are handled by an independent officer and without bias
  • respect your privacy and maintain appropriate security of all information released to us.

What we require from you

Under the law, you have a range of obligations. So we can provide high quality service, it is essential that you:

  • show us courtesy, consideration and respect
  • be honest and abide by the law
  • provide timely responses to our queries, and give full and accurate information. We may seek clarification or gather additional information to ensure our understanding is accurate and up to date
  • fulfil your commitments including lodgements and payments. Should you encounter difficulties, notify us well in advance of the deadline so we can offer assistance
  • maintain thorough records and provide them when requested.

What you can expect from us

We will:

  • issue stamp duty assessments for 90% of all documents within five business days of receipt of all relevant information
  • complete 80% of tax audits within 120 days, and 80% of mineral or petroleum royalty audits within 180 days (subject to satisfactory cooperation and provision of all necessary information)
  • determine 80% of objections within 120 days unless we require more information
  • ensure 95% of approved FHOG payments are made within 24 hours of the payment eligibility date
  • determine 95% of all grant applications within five business days of receipt of all business information
  • respond to written enquiries within 14 days or issue an interim response advising a contact name and telephone number within that timeframe.

Let us know how we're doing

We welcome feedback. Please contact the Territory Revenue Office if you would like to share a compliment or make a complaint about our customer service.

Level 14 Charles Darwin Centre
19 The Mall Darwin NT 0800
GPO Box 1974 Darwin NT 0801
E: ntrevenue@nt.gov.au
P: 1300 305 353
W: www.revenue.nt.gov.au

Give feedback about this page.

Share this page:

URL copied!