Our commitment to you


Our new customer charter outlines how we will support informed decision-making to benefit all Territorians through our day-to-day interactions.

Our new customer charter outlines our commitment to how we engage with all stakeholders and customers.

What you should expect from us

As the central agency responsible for financial management, economic, revenue and superannuation policy advice, our services support informed decision making to benefit all Territorians.

You should expect our staff to:

  • provide trusted expertise
  • act with accountability and integrity
  • engage effectively
  • be professional and respectful at all times.

How we developed the charter

The Customer Charter reflects the important qualities identified by DTF staff. It was developed from feedback provided through a cross-agency survey at the end of 2021.

How you can help us improve

We welcome feedback. Please get in touch if you would like to share a compliment or make a complaint about our customer service.

Postal address: GPO Box 1974, Darwin, NT 0801, Australia
Phone: + 61 8 8999 6500
Email: enquiries.dtf@nt.gov.au

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