Customer Charter

As the central agency responsible for financial management, economic, revenue and superannuation policy advice, our services support informed decision making to benefit all Territorians. Our Customer Charter is our commitment to how we engage with all stakeholders and customers.

Trusted expertise

  • We are leaders in our fields.
  • We will provide responsive, reliable and consistent advice.
  • Our advice is accurate and relevant.

Accountability and integrity

  • We will respond in a timely manner.
  • We maintain confidentiality.
  • We keep stakeholders informed.
  • We behave with integrity at all times and uphold high standards.
  • We model ethical behaviour.

Engaging effectively

  • We are collaborative and get results by engaging effectively across government, industry and with other stakeholders.
  • We listen to understand your point of view.

Professional and respectful

  • We will be transparent and provide explanations for decisions.
  • We will commit to open communication.
  • We conduct ourselves respectfully and professionally at all times.

Download our Customer Charter PDF (1.7 MB).

Let us know how we're doing

We welcome feedback. Please get in touch if you would like to share a compliment or make a complaint about our customer service.

Postal address: GPO Box 1974, Darwin, NT 0801, Australia
Phone:​ ​+ 61 8 8999 6500

Last updated: 04 February 2022

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